Matthew Triaca
02-12-2004, 05:49 PM
Posted by Matthew Triaca on March 20, 2003 at 09:49:54:
Orbitz Announces Policy to Accommodate Customers During Military Conflict or “Code Red” Security Alert
CHICAGO, IL -- (INTERNET WIRE) -- 03/19/2003 -- Orbitz, a leading travel Web site, today announced that it has revised its customer service policies to
accommodate travelers who may require flexibility in their travel planning during this period of uncertainty.
In the event of a military conflict between the United States and Iraq, or if the Homeland Security Department puts the country on its highest level of
security alert (code red), Orbitz will waive cancellation penalties and change fees, or provide refunds as required for customers that had previously
booked hotel, car rental, destination or service reservations.
For customers who have purchased airline tickets, Orbitz said it will adhere to the individual carriers' policies. Most major airlines have announced
flexibility in their change fees, and Orbitz will work to facilitate ticketing changes on behalf of its customers, and will waive its fee that is normally
charged for processing ticket exchanges.
Additional details regarding Orbitz’ revised travel policies include:
- Customers who have purchased a pre-paid (OrbitzSaver) hotel
room will have 14 days from the start of a military conflict or
a code red security alert to contact Orbitz, and will be
eligible to change or cancel their bookings that begin within
60 days of the previously mentioned events.
- For customers who have booked cruises or other vacation
packages, Orbitz will adhere to the policies of the individual
cruise lines and its partners.
- Most other hotel and car bookings can be canceled at any time
prior to using the reservation.
“Now, more than ever, we are committed to providing customers with the high level of service they’ve come to expect from Orbitz,” said Eliah Kahn,
Orbitz vice president of customer experience.
In addition to providing the latest travel information online at www.orbitz.com, Orbitz customer service agents are available 24/7 to assist customers.
Travelers with questions about domestic and international airline policies, airport security, boarding procedures, baggage rules, government advisories
and air travel forecasts can find up-to-date information by visiting Orbitz.com’s Travel Watch section.
Orbitz Announces Policy to Accommodate Customers During Military Conflict or “Code Red” Security Alert
CHICAGO, IL -- (INTERNET WIRE) -- 03/19/2003 -- Orbitz, a leading travel Web site, today announced that it has revised its customer service policies to
accommodate travelers who may require flexibility in their travel planning during this period of uncertainty.
In the event of a military conflict between the United States and Iraq, or if the Homeland Security Department puts the country on its highest level of
security alert (code red), Orbitz will waive cancellation penalties and change fees, or provide refunds as required for customers that had previously
booked hotel, car rental, destination or service reservations.
For customers who have purchased airline tickets, Orbitz said it will adhere to the individual carriers' policies. Most major airlines have announced
flexibility in their change fees, and Orbitz will work to facilitate ticketing changes on behalf of its customers, and will waive its fee that is normally
charged for processing ticket exchanges.
Additional details regarding Orbitz’ revised travel policies include:
- Customers who have purchased a pre-paid (OrbitzSaver) hotel
room will have 14 days from the start of a military conflict or
a code red security alert to contact Orbitz, and will be
eligible to change or cancel their bookings that begin within
60 days of the previously mentioned events.
- For customers who have booked cruises or other vacation
packages, Orbitz will adhere to the policies of the individual
cruise lines and its partners.
- Most other hotel and car bookings can be canceled at any time
prior to using the reservation.
“Now, more than ever, we are committed to providing customers with the high level of service they’ve come to expect from Orbitz,” said Eliah Kahn,
Orbitz vice president of customer experience.
In addition to providing the latest travel information online at www.orbitz.com, Orbitz customer service agents are available 24/7 to assist customers.
Travelers with questions about domestic and international airline policies, airport security, boarding procedures, baggage rules, government advisories
and air travel forecasts can find up-to-date information by visiting Orbitz.com’s Travel Watch section.