FTF - www.united.com
02-12-2004, 05:48 PM
Posted by FTF - www.united.com on March 19, 2003 at 09:39:23:
United Customers Can Book Future Travel with Confidence
March 06, 2003
CHICAGO, March 6, 2003 - United Airlines (NYSE - UAL) today
announced changes to its travel policies to address the needs of
customers who want to purchase tickets for future travel but are
concerned about the unsettled international environment.
"We want our customers to know that they should feel confident about
booking future business trips or spring vacations," said Chris Bowers,
senior vice president - Sales and Reservations. "If a military conflict
should begin, United Airlines will be providing support and flexibility for
customers to change plans. "
United’s policy changes, if a war begins, are as follows:
For customers who choose to postpone travel, the full value of
the unused ticket will be applied toward the purchase of a new
ticket with no change fee. Future reservations will be subject
to availability and applicable fare rules.
Customers with domestic itinerary tickets issued before the
start of a military conflict may postpone their travel through
September 1, 2003.
Customers with international itinerary tickets issued before the
start of a military conflict may postpone their travel through
December 31, 2003.
To be eligible, customers who choose to postpone their travel
will need to contact United prior to their originally scheduled
departure.
For customers enroute who want to change their travel plans,
United will assist with rebooking and will waive
change/cancellation fees for a specified period of time.
Specific travel dates will apply to these policies and in the
event of war, United will communicate publicly the effective
dates of the airline’s revised travel policies.
United will continue to monitor the situation and make appropriate
changes to its policies as necessary. United works closely with the
Transportation Security Administration (TSA) to ensure customers the
highest level of safety and security standards.
United operates more than 1,700 flights a day on a route network that
spans the globe. News releases and other information about United
may be found at the company’s website at www.united.com
United Customers Can Book Future Travel with Confidence
March 06, 2003
CHICAGO, March 6, 2003 - United Airlines (NYSE - UAL) today
announced changes to its travel policies to address the needs of
customers who want to purchase tickets for future travel but are
concerned about the unsettled international environment.
"We want our customers to know that they should feel confident about
booking future business trips or spring vacations," said Chris Bowers,
senior vice president - Sales and Reservations. "If a military conflict
should begin, United Airlines will be providing support and flexibility for
customers to change plans. "
United’s policy changes, if a war begins, are as follows:
For customers who choose to postpone travel, the full value of
the unused ticket will be applied toward the purchase of a new
ticket with no change fee. Future reservations will be subject
to availability and applicable fare rules.
Customers with domestic itinerary tickets issued before the
start of a military conflict may postpone their travel through
September 1, 2003.
Customers with international itinerary tickets issued before the
start of a military conflict may postpone their travel through
December 31, 2003.
To be eligible, customers who choose to postpone their travel
will need to contact United prior to their originally scheduled
departure.
For customers enroute who want to change their travel plans,
United will assist with rebooking and will waive
change/cancellation fees for a specified period of time.
Specific travel dates will apply to these policies and in the
event of war, United will communicate publicly the effective
dates of the airline’s revised travel policies.
United will continue to monitor the situation and make appropriate
changes to its policies as necessary. United works closely with the
Transportation Security Administration (TSA) to ensure customers the
highest level of safety and security standards.
United operates more than 1,700 flights a day on a route network that
spans the globe. News releases and other information about United
may be found at the company’s website at www.united.com