FTF - www.aa.com
02-12-2004, 05:46 PM
Posted by FTF - www.aa.com on March 19, 2003 at 09:12:01:
AA Offers Customers Travel Reassurance
Updated March 18, 2003--American's Comfort Level Policy offers flexibility to all customers, including those with U.S. domestic and
international tickets, by allowing them to make a one-time change to their travel plans without paying the standard change fee. This
policy applies to tickets purchased any time through April 19 for travel through May 18. To take advantage of this policy, customers must
make the change by April 19 and no later than their originally scheduled date of travel. Travel may be rescheduled for any date through
Dec. 31, 2003. The policy also applies to travel on American Eagle and AmericanConnection. The policy also applies to passengers
who started travel prior to March 19 and wish to change their return.
American also announced on March 7 a policy that tickets purchased between March 7 and March 31 for international travel (except
between Canada and the United States) through Dec. 31, could be changed. That policy, which was not contingent upon a military
action or Level Red Alert, still applies. American will allow customers who purchase tickets between those dates for travel through
December 31, 2003, to change their itinerary one time without paying the standard change fee. Tickets must be changed by May 31,
2003, or by the originally scheduled travel date, whichever is earlier. Travel may be rescheduled for any date through December 31,
2003, and all reticketed travel must be completed by that date.
Under both policies, customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel
period or day of week, upgraded booking class or cabin, and/or increased passenger facility charges and/or tax increases. Original ticket
price will be credited against the rescheduled ticket price. Non-refundable travel vouchers will be given when the change results in a
lower ticket price. Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.
Applicable change fees will be waived if all conditions of the fare rules are met. All changes are subject to availability. Any passenger
who no-shows for a flight will not be eligible to re-book or have the original ticket reissued under this policy.
Check back to http://www.aa.com or contact your travel agent or the airline directly for the latest information.
AA Offers Customers Travel Reassurance
Updated March 18, 2003--American's Comfort Level Policy offers flexibility to all customers, including those with U.S. domestic and
international tickets, by allowing them to make a one-time change to their travel plans without paying the standard change fee. This
policy applies to tickets purchased any time through April 19 for travel through May 18. To take advantage of this policy, customers must
make the change by April 19 and no later than their originally scheduled date of travel. Travel may be rescheduled for any date through
Dec. 31, 2003. The policy also applies to travel on American Eagle and AmericanConnection. The policy also applies to passengers
who started travel prior to March 19 and wish to change their return.
American also announced on March 7 a policy that tickets purchased between March 7 and March 31 for international travel (except
between Canada and the United States) through Dec. 31, could be changed. That policy, which was not contingent upon a military
action or Level Red Alert, still applies. American will allow customers who purchase tickets between those dates for travel through
December 31, 2003, to change their itinerary one time without paying the standard change fee. Tickets must be changed by May 31,
2003, or by the originally scheduled travel date, whichever is earlier. Travel may be rescheduled for any date through December 31,
2003, and all reticketed travel must be completed by that date.
Under both policies, customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel
period or day of week, upgraded booking class or cabin, and/or increased passenger facility charges and/or tax increases. Original ticket
price will be credited against the rescheduled ticket price. Non-refundable travel vouchers will be given when the change results in a
lower ticket price. Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.
Applicable change fees will be waived if all conditions of the fare rules are met. All changes are subject to availability. Any passenger
who no-shows for a flight will not be eligible to re-book or have the original ticket reissued under this policy.
Check back to http://www.aa.com or contact your travel agent or the airline directly for the latest information.